The ISO/IEC 20000 simulation will help organizations looking to address governance and other regulatory pressures through driving measurable service quality improvements within IT. The ITSM simulation will also provide competitive advantage and add significant value to training providers offering the ISO/IEC 20000 learning and certification program.
Who could attend: Business Managers and Business IT responsible, Quality management, IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services
