This highly-interactive ITIL simulation is a high-impact, energetic way to accelerate understanding, involvement, and acceptance of ITSM and ITIL best practice in your organization. Facilitated over one day in the fast world of global online retail, the ITIL Service Management simulation brings to life the behavioral and process issues faced by IT organizations. This is done through realistic ITIL simulation scenarios to which participants can directly relate and have actual experience of.
Who could attend: Business Managers and Business IT responsible, Quality management, IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services
